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Great things happen when we work together. Think of us as an extension of your team, working toward the same goals. Here’s how we’ll make it happen:
Targeted keywords relevant to dental services.
We’ll handle the technical and creative heavy lifting, but your role includes providing timely feedback, consolidated input, and approvals. This ensures we stay aligned with your goals and deliver on time.
We value your time, and in return, we ask for your commitment to the processes that help us deliver results.
We’re here to make the process as smooth and rewarding as possible. Here’s what we’ll bring to the table:
Your Client Success Director will guide your project and ensure clear communication.
With our custom Performance Tracker, you can see tasks, budgets, reports, and ROI progress anytime.
From regular check-ins to meeting minutes, you’ll always know what’s next.
Most tasks are completed within 2–3 working days, and urgent requests are prioritised without extra cost.
To deliver the best results, we need your collaboration too. By working together, we can avoid delays, stay aligned and maximise success.
Timely feedback and approvals are critical to keeping your project on track. If feedback is delayed, we may need to adjust timelines or reschedule priorities to accommodate other ongoing commitments.
Our Feedback Tool makes it easy for you to review and approve deliverables, but we need your help to make it work:
Friendly Note: When feedback is piecemeal or unclear, it can slow things down for everyone. Let’s avoid that and make the most of each round of revisions!
We take pride in delivering high-quality work and standing by it. To provide clarity and peace of mind, we’ve outlined a fair and transparent approach to resolving any concerns post-approval.
If you identify a genuine issue with our work, we’ll resolve it free of charge if it is raised within 30 days of final approval and meets the following criteria:
Type | Example | Covered in Grace Period? |
|---|---|---|
Bug/Error | Mobile menu not functioning or links not redirecting properly. | Yes |
Design Preference | Changing mobile layout, repositioning elements, or adjusting visual spacing. | No |
Functionality Error | Contact form submissions not sending or functionality not working as described in the scope. | Yes |
New Feature | Adding a filter to search results or integrating with new third-party tools. | No |
Content Revision | Updating text, replacing images, or adding new content. | No |
Third-Party Changes | Problems caused by updates to Shopify, plugins, or other external tools. | No |
We’re all working toward the same goal: your success. By respecting processes and timelines, we can:
We understand that plans can evolve. Whether you need an extra round of revisions, a new campaign, or adjustments to the scope, we’re here to help. We’ll only proceed with additional work after both parties agree to the SOW, ensuring that timelines, costs and scope are clear and transparent.
For out-of-scope work or additional requests, we’ll create a Statement of Work (SOW) and discuss next steps with you.
If something is urgent or business-critical, let us know before midday, and we’ll prioritise it for same-day action wherever possible.
Our partnership is built on trust, collaboration, and shared goals. By working together, we’ll not only hit your targets but exceed them. If you ever have questions, your Client Success Director is here to support you every step of the way.
We can’t wait to start this journey with you!
