Enterprise-grade website governance & security.
Protect your digital revenue stream with 24/7 infrastructure monitoring, vulnerability patching and performance optimisation.
Best for: teams responsible for revenue and brand risk who need governed uptime, security and performance (with clear reporting), not ad-hoc fixes.
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Decide whether web maintenance is right for you
Website maintenance is the right investment when your site is a revenue channel and a reputational asset, where uptime, security and performance materially affect conversion, SEO visibility and customer trust. If your organisation relies on your website for acquisition or service delivery, maintenance should be governed like infrastructure: monitored continuously, patched proactively and optimised against measurable performance standards.
If the underlying constraint isn’t technical upkeep – tracking gaps, UX friction, content/SEO priorities or platform limitations – maintenance alone won’t solve performance outcomes. We use the Digital Performance Blueprint and Digital P&L to diagnose what genuinely needs attention, then apply the appropriate mix of monitoring, patching, performance optimisation and fixes based on commercial risk and impact.
See what maintenance & support can deliver
We’ve helped ambitious brands maintain their websites since 2016.
+20%
increase
Up to 40% faster load times; measurable improvements in Google PageSpeed Insights after every maintenance cycle.
99.9%
uptime
99.9%+ uptime across 70+ websites; proactive monitoring and quick fixes keep your site online and stable.
Under 1 hour
avg. response time
Fast website support with security-first triage; urgent issues handled quickly, with backups and checks to prevent site-breaking fixes.
How we govern website risk, uptime and performance
Maintenance is infrastructure. We diagnose risk and performance constraints, establish commercial priorities, then deliver proactive support and optimisation.
Discovery & architecture
Diagnostics to assess security, performance and backlog risk, clarifying what requires proactive governance versus ad-hoc fixes.
Measurement & governance
A commercial view of risk and impact (downtime cost, security exposure, performance-to-conversion effects) to prioritise work sensibly.
Delivery
Proactive monitoring, patching and optimisation delivered with clear response processes and reporting against agreed coverage standards.
Maintenance coverage, tailored to risk and complexity
Every site needs ongoing care. Pick the services that protect uptime, improve performance and keep your digital presence running smoothly around the clock.
Proactive Monitoring
24/7 uptime and performance checks.
Security Updates
Keep plugins, themes and CMS patched.
Speed Optimisation
Improve Core Web Vitals and load times.
Technical Fixes
Resolve errors before they impact users.
Content Updates
Keep your site fresh and accurate.
Performance Reporting
Track site health, uptime and performance.
Onboarding: what happens in the first 30 days
Maintenance onboarding reduces operational risk quickly: access, monitoring, backups and a governed support cadence. If strategic work exists we align to it; if not, we establish reporting and service governance as part of onboarding.
Governed onboarding
Secure access, audit site health and vulnerabilities; confirm scope and priority systems; implement immediate risk mitigations where required.
Governance foundation
Agree service level expectations and escalation rules; define reporting standards (uptime, incidents, fixes, performance); set the cadence leadership needs.
First sprint delivery
Deploy monitoring and backups; apply patching and priority fixes; establish rolling improvement backlog and ongoing reporting rhythm.
Follow a proven support framework
We apply our Website Governance Framework to every support plan – starting with clarity-first diagnostics before ongoing optimisation.
Audit your site health and risks.
Define performance KPIs (uptime, load speed, Core Web Vitals).
Deliver ongoing updates and fixes.
Improve speed, reliability and user experience.
Add functionality and improvements as needed.
Compare us with other agencies
Most agencies avoid setting targets until months in. We do it upfront.
| Other Web Agencies |  | |
|---|---|---|
| Strategy | Reactive fixes only | Clarity-first diagnostics and proactive performance support |
| Service | Reactive fixes only | Proactive support |
| Support | No proactive monitoring | Transparent reporting |
| Expertise | Often delivered by junior developers. | Delivered by expert developers with 10+ years’ experience. |
| Pricing | Hidden costs | Clear, transparent pricing – no hidden fees |
Ready to govern website performance and risk?
If you need a maintenance partner that protects uptime, security and performance with clear reporting and proactive response, let’s assess the right level of coverage for your site.
Not sure what level of maintenance you really need?
Start with our Digital Performance Blueprint to understand what your website really needs to perform.
Websites need regular updates to stay secure, fast and compliant. Maintenance ensures plugins, security certificates, and software remain current, while also improving SEO and user experience. Without it, small issues can grow into expensive outages or vulnerabilities.
We monitor performance continuously and complete full maintenance reviews monthly. This includes plugin updates, backups, speed checks and security scans. Urgent issues are handled immediately, with proactive alerts from our monitoring systems.
Yes, you own your website, hosting and data at all times. We simply manage and maintain them on your behalf. If you’d like us to host temporarily, we can, but ownership always remains with you.
Core updates, security patches, speed optimisation, backups, content edits and bug fixes. You’ll also receive live performance reports showing uptime, load speed, and completed tasks each month.
No service can guarantee 100% uptime, but we aim for it. We use advanced uptime monitoring and act immediately if an issue arises. Our data-driven tracking allows us to identify and resolve potential problems before they affect users.
Our Commercial Engagement Models include fixed-fee governance retainers based on site complexity and SLA requirements. Get in touch to discuss your requirements.
Yes. We maintain WordPress, Shopify, Webflow, and custom-built websites. Each platform is managed by a specialist familiar with its tools, structure and performance requirements.
Our 24/7 monitoring notifies us instantly if your site becomes unavailable. We respond as soon as an issue is detected and prioritise uptime restoration over all other tasks. Our SLA guarantees priority response times to restore business continuity immediately.
Both. Ad-hoc work is charged hourly, ideal for one-off fixes. Retainers provide proactive management, monthly reporting and a reduced hourly rate. We can help you decide what fits your goals.
We can’t promise exact metrics, but we set data-led targets for load speed, uptime and conversion rate improvements. Progress is tracked through your dashboard so you can see the direct ROI of maintenance activity.